Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Raíz De La Montaña Coffee. By using our website or placing an order, you agree to the following Terms of Service.

1. General

By accessing or using our website, you agree to comply with these Terms of Service. If you do not agree, please do not use our website.

We reserve the right to update these terms at any time. Changes become effective once posted on this page.

2. Products

Our coffee is roasted and prepared specifically for each order. We strive to accurately display product descriptions, images, and pricing. However, we cannot guarantee that every image or screen will display colors exactly as they appear in person.

Availability may change without notice.

3. Pricing

All prices are listed in U.S. Dollars (USD).

We reserve the right to change prices at any time without prior notice.

4. Orders

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Suspected fraud
  • Pricing errors
  • Product availability
  • Inaccurate customer information

If your order is canceled after payment, you will receive a full refund.

5. Shipping

Orders are processed and shipped as quickly as possible.

Delivery times are estimates and may vary due to factors beyond our control, including carrier delays, weather, or holidays.

Customers are responsible for providing the correct shipping address.

6. Returns & Refunds

Please review our Refund & Return Policy for complete details.

Due to the nature of coffee products, we generally do not accept returns unless the item arrives damaged, defective, or incorrect.

7. Intellectual Property

All content on this website—including logos, images, product descriptions, graphics, and text—is the property of Raíz De La Montaña Coffee and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Raíz De La Montaña Coffee shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability for any claim will not exceed the amount paid for the product purchased.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.

10. Governing Law

These Terms of Service are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict of law principles.

11. Contact Information

If you have questions about these Terms of Service, please contact us:

Raíz De La Montaña Coffee

Email: customersupport@raizroast.com

For your Shopify store, I also recommend adding these pages:

  • Privacy Policy
  • Shipping Policy
  • Refund & Return Policy
  • Terms of Service
  • Contact Us
  • FAQ