Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Raíz De La Montaña Coffee! Every order is carefully prepared to ensure you receive fresh, high-quality coffee.

All of our coffee is roasted and packaged after your order is placed.

Please allow 2–5 business days for order processing before your order ships.

During holidays or periods of high demand, processing times may be slightly longer.

Once your order has shipped, estimated delivery times are:

Delivery times are estimates and may vary depending on your location and the shipping carrier.

Shipping costs are calculated at checkout based on your order and delivery location.

Any available free shipping promotions will be clearly displayed on our website.

Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your shipment.

Please make sure your shipping address is correct before placing your order.

If an incorrect address is provided and your order has already been processed or shipped, we may not be able to make changes.

Additional shipping charges may apply if a package must be reshipped.

While we work hard to deliver your order on time, we are not responsible for shipping delays caused by:

If your order arrives damaged or you believe your package has been lost, please contact us within 7 days of the expected delivery date.

Email us at:

customersupport@raizroast.com

Please include:

We'll work with you to resolve the issue as quickly as possible.

If you have any questions about shipping or your order, we're happy to help.

Email: customersupport@raizroast.com

Response Time: Within 1–2 business days.